gt99 FAQ — Account, Deposit, Withdrawal and VIP

The main purpose of verification at gt99 is to ensure the security of every account and prevent unauthorised use. This process confirms that only you can withdraw the money you have deposited and any winnings you have earned. It also helps prevent access by minors — gt99 strictly enforces a 21+ age policy.

Yes, the name on your gt99 account must exactly match the name registered on your bKash, Nagad, Rocket or Upay wallet. If the names do not match, your withdrawal may fail to process and payment could be held. It is therefore important to provide accurate information when creating your account.

gt99 may request verification at the time of your first withdrawal, or if any unusual activity is suspected on your account. Identity documents may also be requested for large withdrawal amounts or when account details are being changed. This is a standard security measure.

If your verification is rejected, first contact gt99's live chat support to find out the reason. In most cases it is due to poor image quality or a mismatch in details. Resubmitting your identity documents with clear, correct images will usually resolve the issue.

gt99 uses SSL encryption to keep your personal information secure. No documents or information submitted during verification are shared with third parties. You can read gt99's privacy policy for more details.

After submitting a withdrawal request at gt99, the money generally reaches your wallet within 1 hour. This applies to all payment methods — bKash, Nagad, Rocket and Upay. However, if verification is required on your first withdrawal, it may take a little longer.

The minimum withdrawal amount at gt99 is ৳800. Withdrawal requests below this amount will not be accepted. Make sure your balance is above this limit and that any bonus wagering requirements have been met.

Yes, withdrawals from gt99 can only be made to a wallet registered in your own name. Withdrawals to someone else's bKash, Nagad, Rocket or Upay number are not permitted. This rule is strictly enforced to prevent fraud and misuse.

gt99 processes withdrawals 7 days a week, 24 hours a day. Whether it is late at night or a public holiday, the target is to complete withdrawals within 1 hour. So you can withdraw without any issues even on the night of an IPL or BPL match.

Yes, but you must first meet the wagering requirement before withdrawing bonus winnings. For the gt99 welcome bonus, you must wager the bonus amount 25 times — for example, if you receive a ৳1,500 bonus on a ৳1,000 deposit, the wagering requirement is ৳1,500 × 25 = ৳37,500. Once the requirement is met, the winnings can be fully withdrawn.

gt99 currently supports four mobile wallet methods for deposits: bKash, Nagad, Rocket and Upay. All of these are widely used in Bangladesh and are suitable for fast payments. You can start depositing from a minimum of ৳500 with any of these methods.

The minimum deposit to start any game at gt99 — slot games, live casino or sports betting — is ৳500. This amount is the same across all deposit methods. If you deposit ৳500 or more for the first time, you may also receive a 150% welcome bonus.

After logging in to gt99, go to the deposit section and select bKash. Send money from your bKash app to the number shown, then submit the transaction ID. Your gt99 balance will be updated within a few minutes.

Yes, the deposit process with Nagad is almost identical. Select Nagad on the gt99 deposit page, send money to the number provided, and confirm the transaction details. The minimum is ৳500 and the balance is credited quickly.

If your balance has not updated after waiting a few minutes, contact gt99's 24/7 live chat support. Share your transaction ID, amount and time, and the support team will resolve the issue quickly. Transactions sent to the wrong number may not be recoverable, so always double-check the number before sending.

All casino and betting activities at gt99 are for players aged 21 and above only. You must provide accurate age information when registering an account. Access by minors is prohibited and is enforced through the verification process.

Help information is available on gt99's responsible gaming page. You can contact gt99's live chat to request a temporary break or set limits on your account. Remember — gaming is for entertainment, not a way to solve financial problems.

Yes, as part of responsible gaming gt99 allows players to control their own deposits. You can contact support to set a daily or weekly deposit limit. This feature helps you stay within your budget.

Some common signs are: repeatedly increasing your bets to try to recover losses, being unable to stop playing, neglecting family or work to focus on gaming, and borrowing money or spending savings to gamble. If you notice any of these, take a break immediately and contact support.

The gt99 VIP program has three levels in total: Bronze, Silver and Gold. Bronze is the entry level, Silver is the intermediate level, and Gold is the highest. The weekly cashback rate and benefits differ at each level.

By playing regularly and staying active at gt99, you can gradually progress to higher VIP levels. Moving from Bronze to Silver and from Silver to Gold depends on the activity on your gt99 account. Visit the gt99 VIP page for more details about the VIP program.

Weekly cashback is calculated on your total net losses for that week (total losses minus total winnings). For example: if a Silver member's net loss for the week is ৳20,000, the cashback will be ৳20,000 × 0.8% = ৳160. This is the maximum rate for that tier.

The maximum weekly cashback rates across the three levels at gt99 are: 0.4% for Bronze, 0.8% for Silver and 1.2% for Gold. As you move to higher levels, you have the opportunity to earn more cashback each week. Cashback is credited directly to your account.

In addition to weekly cashback, gt99 VIP members receive priority support, special offers and faster withdrawal processing. Gold level members enjoy the highest benefits available at gt99. The VIP program adds extra value for regular players.