Play at gt99 safely, stay in control
Entertainment is enjoyable only when it is controlled. gt99 believes every player has the right to play in a healthy and informed way. Know your limits, stay alert, and seek help when you need it.
Self-exclusion, limit setting, and
24/7 support — always by your side
Why is responsible gambling important?
Casino games and sports betting are a source of entertainment for many people. But like any form of entertainment, it is important to follow certain rules. gt99 has always believed that our terms and conditions are not just a formal document — they are the foundation of trust between you and us. It is our responsibility to encourage every player to gamble consciously, voluntarily, and within their financial means.
Gambling addiction is a recognised mental health condition. If not identified early, it can have a serious impact on family life, finances, and mental wellbeing. That is why gt99 provides tools and features to help you stay in control. If you ever feel you need help, reach out via our 24/7 live chat or email support — the team can assist in both Bengali and English.
Before opening an account at gt99, you can read answers to responsible gambling questions on our FAQ page. Being informed makes it easier to make good decisions.
Age 21+ required
You must be at least 21 years old to use any betting or casino service at gt99. Age is verified at registration. Creating or operating an account on behalf of a minor is strictly prohibited and, if discovered, the account will be closed immediately.
Tools to keep yourself in control
gt99 lets you manage the amount you play, the time you spend, and your account access yourself. Contact our support team to activate any of these tools.
Set a deposit limit
Set a maximum amount you can deposit daily, weekly, or monthly. Lowering the limit takes effect immediately; increasing it requires a cooling-off period.
Session time limit
Decide in advance how long you will play in one sitting. When the set time is up, the system will notify you or log you out automatically.
Cooling-off break
If you want to take a break from playing for a while, you can temporarily suspend your account for anywhere from 24 hours to 6 weeks. During this time, logging in or making deposits will not be possible.
Permanent self-exclusion
If you want to stop playing for an extended period, apply for self-exclusion. Once activated, it cannot easily be reversed — this is a serious and effective step.
Bet amount limit
Set a maximum amount you can stake on each bet. This helps prevent impulsive large bets and keeps your balance more stable.
Loss limit
Set in advance the total amount you are willing to lose within a given period. Once that limit is reached, the session will stop automatically.
Recognise the warning signs
Certain behaviours indicate that gambling is going beyond entertainment and becoming a problem. Be alert if you notice any of the following in yourself or someone you know.
Spending beyond your budget: Taking money from daily essentials or savings to gamble, or borrowing from others to bet — this is a sign of serious financial risk.
Trying to recover losses: Placing larger and larger bets to win back money after a loss. This "chasing losses" mindset often leads to even greater losses.
Hiding it from family and friends: A tendency to conceal how much you play, how much you have lost, or the time you spend gambling from people close to you.
Restlessness when unable to play: Feeling irritated, angry, or anxious when you cannot gamble, and spending a large part of your day thinking about it.
Neglecting work and relationships: Being unable to focus at work because of gambling, spending less time with family or friends, or avoiding other responsibilities.
Playing beyond your own limits: Telling yourself "I will stop" but repeatedly being unable to do so — this is a clear sign of losing control.
Where to get help
Acknowledging a problem is a sign of strength, not weakness. Seeking help means moving forward.
gt99 live chat support
Contact gt99's 24/7 live chat. Requests for self-exclusion, limit setting, or temporary account suspension can be made in Bengali or English.
Email support
Support is also available by email alongside live chat. Any responsible gambling request — closing an account, increasing or reducing limits — can be sent by email and the team responds promptly.
Family and trusted people
Talk openly with someone close to you. A family member or trusted friend can often provide the most effective support. They want to be there for you.
Professional counselling
Reach out to a mental health professional or addiction counsellor. This service is available at mental health organisations and hospitals in Bangladesh.
Information and educational resources
On our About gt99 page you can see how we work to create a responsible environment. Stay informed and make your own decisions.
Protection of minors
Opening an account at gt99 for anyone under 21 is strictly prohibited. Age verification is completed at registration, and proof of identity may be requested if there is any doubt. You can also play a part in ensuring minors do not get access to an account:
- Prevent children or younger siblings from using your account on your device
- Keep your login details private and use a password lock on your account
- Use parental control software on shared family devices
- Do not promote betting or casino games in front of minors
Play with the right mindset
Responsible gambling comes down to a few simple but important attitudes. Before you play, ask yourself — is this for entertainment, or am I trying to recover a loss? The habits below help build a healthy approach to gambling:
- Only play with money that, if lost, will not affect your daily life
- Set a budget for the day before you start playing and do not exceed it
- Avoid betting when drinking alcohol or under emotional stress
- Do not treat winnings as guaranteed income — every bet is only a possibility
- Make time for family, friends, and other hobbies alongside playing
- Take regular breaks and try not to spend long periods in front of a screen
gt99's commitment
We want every player to play with enjoyment, safely, and in control. That is why responsible gambling tools and support at gt99 are always free and readily available. Under our privacy policy, your personal information and play history are completely secure — they are never shared with any third party.
Responsible gambling is not a restriction — it is a guarantee of a healthy and sustainable entertainment experience. At gt99 we continually improve our protection measures so that every player can play in a safe environment.
Our accountability
gt99 is committed to ensuring the safety of every player by following the principles below.
Responsible gambling FAQs
Answers to common questions about responsible betting.