Privacy Policy

This Privacy Policy ("Policy") applies to all services, websites, and related digital channels of the gt99 platform. By registering an account on gt99 or using its services, you agree to the terms of this Policy.

gt99 is committed to providing a safe, transparent, and responsible online gaming environment for users in Bangladesh. Reading this Privacy Policy alongside our Terms and Conditions will give you a complete understanding of the platform's overall legal framework.

This Policy applies only to gt99's own platform. gt99 is not responsible for the privacy practices of third-party websites or services.

gt99 collects two types of information to operate its services — information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

When creating an account and using the service, you provide the following information:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID number or other identification details (for identity verification)
• Payment information — numbers associated with your bKash, Nagad, Rocket, or Upay account
• Messages and attachments provided when contacting gt99 customer support

2.2 Information Collected Automatically

When you use the gt99 website or app, the following information may be collected automatically:

• IP address and device identification details
• Browser type and operating system
• Session duration and navigation patterns
• Information collected through cookies and similar tracking technologies
• Login times, betting activity, and transaction logs

Collected information is used only for specific, legitimate, and transparent purposes. gt99 never processes personal data unnecessarily.

• Account management: To complete registration, login, and account verification processes.
• Payment processing: To securely complete deposit and withdrawal transactions.
• Service improvement: To analyse user experience and improve the platform.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Legal compliance: To comply with applicable laws and regulations.
• Customer support: To resolve user issues quickly and effectively.
• Relevant communications: To send account-related notifications and updates.

gt99 may share information with third parties in specific circumstances. In each case, data protection standards are maintained.

4.1 Service Provider Partners

Limited information may be shared with trusted service providers for payment processing, identity verification, and technical support. These partners operate under data protection agreements with gt99.

4.2 Legal Obligations

If gt99 receives a lawful order from a competent court or government authority, it may be legally required to disclose information. In such cases, gt99 discloses only the minimum information necessary.

4.3 Fraud Prevention

Relevant information may be shared with appropriate authorities to prevent money laundering or other financial crimes.

gt99 has put in place industry-standard technical and administrative measures to protect your information.

5.1 Technical Security

• All data transmissions are secured using SSL encryption technology.
• Encryption is used when storing sensitive information.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and intrusion detection systems are active to prevent unauthorised access.

5.2 Administrative Controls

• Only authorised personnel can access personal information.
• All staff are trained on data protection policies.
• Data access logs are recorded and reviewed periodically.

The gt99 website and app use cookies and similar technologies. Cookies are small data files stored on your device.

6.1 Use of Cookies

• Essential cookies: Required to maintain login sessions and operate core services.
• Functional cookies: Help remember your preferences and settings.
• Analytics cookies: Collect anonymous statistics to understand how the platform is used.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some gt99 services to not work properly.

gt99 retains personal information only for as long as is necessary to provide services or meet legal obligations.

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for the period required by applicable law.
• When an account is closed, unnecessary information is securely deleted or anonymised.

gt99 provides users with the following rights over their personal information:

8.1 Right to Access

You may request to know what information gt99 holds about you at any time.

8.2 Right to Correction

If any information in your profile is incorrect or incomplete, contact customer support to have it corrected.

8.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, where legal obligations exist, some information may not be deletable before a set period has passed.

8.4 Right to Object to Processing

For marketing communications, you may withdraw consent and request that such communications be stopped at any time.

To exercise these rights, contact gt99 customer support. Our 24/7 live chat service provides assistance in Bengali and English.

All gt99 services are strictly for users aged 21 and above. No one under the age of 21 may use our platform, and we do not knowingly collect any information from minors.

If a parent or guardian believes that a minor's information has been collected unintentionally, please notify our customer support immediately. We will arrange for that information to be deleted promptly.

For more details on responsible gaming, please read our Responsible Gaming page — it also includes guidance on account controls and self-exclusion.

gt99's servers and data processing centres may be located in various countries. Where personal information is transferred outside Bangladesh, adequate data protection measures are ensured.

For international data transfers, gt99 ensures that the receiving party follows the same standard of data protection.

gt99 reserves the right to review and update this Privacy Policy from time to time. If significant changes are made, users will be notified by email or in-app notification.

Continued use of the platform after a policy update will be considered acceptance of the revised policy. You are therefore advised to check this page regularly.

For more information about gt99, visit our About Us page, which contains details about the platform's goals and services.

If you have any questions, concerns, or complaints about this Privacy Policy, contact the gt99 customer support team through any of the following channels:

• Live Chat: The live chat option on the website is available 24 hours a day, 7 days a week.
• Email: [email protected]

Support is available in both Bengali and English. Responses to general enquiries are provided within the same day.